Front of House Assistant
We are seeking a Front of House Assistant to join our Operations team based in our London office.
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Contract
Full Time
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Location
London
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Salary
Competitive
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Hours
Monday to Friday 8:00am to 4:30pm
Join an award-winning multidisciplinary engineering practice that prides itself on offering a collaborative and holistic service through an innovative and creative design approach. With a passion for sustainability and an enjoyment of the creative process we are dedicated to bringing the built environment in line with planetary limits.
We are looking for a full time Front of House Assistant to support the seamless operation of our new London studio. Working closely with the operations team and engineers, you will act as the first point of contact for the practice and have an opportunity to get involved with a wide range of activities across the business.
The ideal candidate will bring either experience in a similar administrative or front-of-house role, or a strong customer service background, combined with excellent organisational skills and professional communication abilities. Reporting to the Studio Manager, you will play a vital role in creating a welcoming, well-organised studio environment.
At Webb Yates, we believe in working collaboratively and creatively. We value individuals who are technically strong, socially aware and eager to contribute to a supportive, design-led studio culture. In return, we offer a flexible, inclusive working environment with opportunities for professional growth and meaningful design impact.
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Role
- Welcome and assist clients, visitors and contractors to the studio
- Answer the main phone, transferring calls, taking messages or responding to queries as appropriate
- Coordinate meeting room bookings and, working alongside the Kitchen Assistant, ensure spaces are prepared in advance of meetings starting
- Provide refreshments for client and internal meetings in collaboration with the Kitchen Assistant
- Ensure the common areas, kitchen and meeting rooms are always presentable and well-maintained
- Receive, sort, distribute and send post and deliveries
- Monitor and manage the studio email address, responding to or directing enquiries as appropriate
- Assist with internal events where required
- Support the Studio Manager with ordering office and kitchen supplies, and replenishing stock
- Support the Head of Practice to ensure compliance with H&S legislation
- Provide ad-hoc administration duties as required
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Personal Attributes
- A proactive, problem-solving approach
- Excellent interpersonal skills both written and verbal
- A professional telephone manner
- Excellent organisational skills and ability to manage multiple tasks and prioritise effectively
- Collaborative and able to work in a team environment
- Reliable, professional and approachable
- Discreet and trustworthy with confidential information
Benefits
- 25 days annual leave plus bank holidays (pro-rated for part time workers)
- Increased annual leave allowance for long service
- Day off on your birthday
- Paid half day per year for volunteering
- Time off in lieu scheme
- Company performance related bonus scheme
- Enhanced maternity and shared parental leave
- Enhanced pension which increases with long service
- Eyecare allowance
- Social and wellbeing activities
- Season ticket loans
- Employee assistance programme
- Mental health first aiders
- Free refreshments and healthy snacks
- Death in service of four times annual salary from day one
- Recruitment referral bonus
- Tech scheme
- Cycle to work scheme
- Voucher and discount schemes
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